Review our refund policy and submit your account for review if you believe your situation warrants an exception.
Important: Payments are non-refundable, including fees and other charges. Please see additional details below.
All Premier and Premier Gold subscriptions are non-refundable. If you cancel your Premium or Premium Gold subscription, all of your Premium features will expire at the end of your billing cycle.
Pay-per-action products charge per click. Any products where you’re charged per action are non-refundable.
Courses will generally remain available for as long as you keep your EdGuru account unless otherwise specified during checkout. On rare occasions, we may need to remove certain courses for legal or other reasons. We reserve the right to update courses without offering a refund or exchange.
Under the laws applicable in your jurisdiction, you may qualify for a refund. For example, if you’re using our services for yourself (instead of on behalf of a business):
Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, EdGuru has no obligation to provide refunds or vouchers for any other Services.
Notwithstanding the foregoing, if you purchase or subscribe for a course or Specialization, or purchase any other paid Service, through a third-party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by EdGuru. Except as otherwise explicitly stated by EdGuru, the third-party marketplace will be solely responsible for making refunds under its refund policy, and EdGuru will have no refund obligations. EdGuru disclaims any responsibility or liability related to any third-party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy
For questions about drops and refunds, please refer to https://support.ed2go.com/partners/s/article/Drops-Refunds-Overview